Pre-Payment Policy

Last updated: 19 July 2026

1. Scope of This Policy

At Delookup Creative Studio, pre-payment helps us reserve project time, plan resources, and begin creative work with a clear and confirmed agreement.

This Pre-Payment Policy applies to services purchased directly from Delookup by clients worldwide. Applicable consumer protection laws may vary depending on the client’s location.

This Policy should be read together with the applicable quotation, proposal, invoice, project brief, statement of work, Refund & Cancellation Policy, and any other written agreement relating to the project.

Where a specific written agreement contains additional or different payment terms, that agreement will apply to the extent permitted by applicable law.

Purchases made through Etsy or another third-party marketplace may also be subject to the payment and transaction policies of that marketplace.

2. Pre-Payment Requirements

Delookup may require full or partial payment before beginning a project or providing a service.

The required pre-payment amount or percentage, currency, payment deadline, and remaining balance will be clearly stated in the applicable quotation, proposal, invoice, or written project agreement.

Unless otherwise stated in writing, a pre-payment will be credited toward the total agreed project price.

Any booking, reservation, or commencement fee that is intended to be non-refundable will be clearly identified before payment is made and will remain subject to applicable law and the Delookup Refund & Cancellation Policy.

Delookup will not treat a general pre-payment as automatically non-refundable unless this has been clearly disclosed and agreed in writing.

For ready-made digital products sold directly by Delookup, full payment is required at checkout before the product, download link, or files are made available.

Digital products purchased through Etsy or another third-party marketplace are subject to the payment terms, transaction procedures, and applicable policies of that marketplace.

3. Project Confirmation and Commencement

A project will normally be considered confirmed when:

the project scope, deliverables, and price have been accepted in writing;
the required pre-payment has been received in cleared funds; and
the client has supplied the information, materials, access, and instructions reasonably required to begin the work.

Payment alone does not confirm a final delivery date unless the project schedule has also been agreed in writing.

Any estimated commencement or delivery date may be reasonably adjusted if payment, information, materials, feedback, or approval is received late.

A provisional project slot may be released if the required payment is not received by the stated deadline. If payment is received later, a revised schedule may apply.

4. Instalments and Milestone Payments

For projects divided into stages, payment may be required according to agreed milestones.

The relevant quotation, invoice, or agreement will state:

the amount due at each stage;
the payment deadline;
the work or deliverable covered by that payment; and
any conditions that must be completed before the next stage begins.

Delookup may wait for the applicable milestone payment to be received before continuing to the next project stage.

Final files or deliverables may be withheld until all amounts due for the relevant work have been paid, except where otherwise agreed in writing or required by applicable law.

Any transfer of ownership, licence, or usage rights will be governed by the written project agreement and may be conditional upon full payment.

5. Late or Missed Payments

If a payment is overdue, Delookup may provide written notice and temporarily pause the affected work.

A pause caused by late payment may result in:

a revised project schedule;
the loss of a previously reserved production slot;
delayed delivery; or
suspension or cancellation of the remaining work after reasonable written notice.

The client remains responsible for work already completed and for authorised, disclosed, and non-recoverable expenses incurred before the suspension or cancellation.

No late fee or additional payment charge will be imposed unless it was clearly disclosed and agreed in writing before it became payable and is permitted by applicable law.

6. Payment Methods, Currency, and Charges

Accepted payment methods may include bank transfers, credit or debit cards, and approved online payment platforms.

The available payment method, invoice currency, total amount, applicable taxes, and payment instructions will be stated on the invoice or provided in writing.

Payments made through a bank or third-party payment provider may also be subject to that provider’s terms and processing times.

Any currency-conversion, sending-bank, or payment-processing charge to be paid by the client must be disclosed where reasonably possible and will apply only to the extent permitted by law.

Delookup will provide an invoice, receipt, or written payment confirmation for its records and the client’s records.

7. Scope Changes and Third-Party Expenses

Requests that change or expand the agreed project scope may require:

a revised quotation;
an additional pre-payment;
an additional milestone payment; or
an adjusted delivery schedule.

Additional work will not normally begin until the revised scope and related payment have been approved in writing.

Third-party expenses—including licensed assets, stock images, fonts, music, printing, advertising spend, software, platform fees, couriers, or external suppliers—may require payment in advance.

Where possible, such expenses will be disclosed and approved before they are purchased or committed.

8. Cancellations and Refunds

Cancellations and refund requests are governed by the Delookup Refund & Cancellation Policy and the applicable written project agreement.

If a client cancels a project after making a pre-payment, any refund will be assessed based on:

the value of work already completed;
time and resources already committed;
completed or approved project milestones;
deliverables already supplied;
disclosed and non-recoverable third-party expenses; and
any remaining unperformed portion of the service.

Duplicate or incorrect payments will be reviewed and refunded where appropriate.

Nothing in this Policy makes every pre-payment automatically non-refundable or limits any refund, cancellation right, or other remedy that cannot lawfully be excluded.

9. Statutory Rights

Nothing in this Policy excludes, restricts, or modifies any consumer right, guarantee, remedy, or other protection that cannot lawfully be excluded or limited under applicable law.

10. Contact Information

For questions regarding pre-payments, invoices, payment methods, or payment confirmation, please contact:

Delookup Creative Studio
Cyberjaya, Selangor, Malaysia
Email: hello@delookup.net
Telephone / WhatsApp: +60 17-293 6125
Website: www.delookup.net

Payment-related requests and disputes should preferably be submitted in writing by email so that they can be properly reviewed and documented.