Privacy Policy and Personal Data Protection Notice

Last Updated: 19 July 2026

1. About This Privacy Policy

Delookup Creative Studio (“Delookup,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, store, share, and protect personal data when you:

visit www.delookup.net;
contact us through email, forms, chat, telephone, WhatsApp, or social media;
request a quotation or consultation;
purchase a service or digital product;
create or use a website account, where available; or
otherwise engage with Delookup.

This Policy applies to visitors, prospective clients, existing clients, purchasers, and other individuals who interact with Delookup. Third-party platforms such as Etsy, payment providers, and social media services may also apply their own privacy policies.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect:

Contact and identity information

Your name, business or organization name, email address, telephone number, country, and other contact details you choose to provide.

Enquiry and communication information

Information contained in contact forms, emails, chat messages, consultation requests, feedback, telephone conversations, and other communications with us.

Client and project information

Project briefs, brand materials, images, videos, audio, documents, logos, feedback, creative preferences, account information voluntarily provided for a project, and other materials required to perform the agreed services.

Project materials may sometimes contain personal data relating to employees, customers, models, collaborators, or other individuals. Clients providing such information are responsible for ensuring that they have the necessary authority, permission, or lawful basis to provide such data and materials to Delookup.

Order, billing, and transaction information

Billing details, purchased services or products, invoice information, payment status, transaction references, and accounting records.

Payments may be processed by banks, payment platforms, marketplaces, or other third-party providers. Delookup does not normally receive or store complete credit or debit card details.

Account information

If account or member features are available, we may collect account registration details, authentication credentials, session logs, and account preferences.

Technical and website usage information

This may include IP address, browser type, device type, operating system, approximate location, referring website, pages visited, clicks, session duration, cookie identifiers, and interactions with forms or website features.

Marketing preferences

Information about whether you have agreed to receive promotional communications and whether you have unsubscribed.

We do not intentionally request sensitive personal data unless it is reasonably necessary for an agreed service and may lawfully be processed. Please do not send sensitive or unnecessary confidential information unless we have agreed in advance.

3. How We Collect Personal Data

We may collect personal data:

directly from you;
automatically through our website, cookies, and analytics tools;
through payment providers, marketplaces, social media platforms, or other service providers;
from a client where project materials contain information relating to other individuals; and
from publicly available sources where reasonably necessary for research or an agreed project.

4. How We Use Personal Data

We may use personal data to:

respond to enquiries and consultation requests;
prepare quotations, proposals, invoices, and project agreements;
provide and manage creative, advertising, content, cultural branding, and related services;
process orders, payments, and digital product delivery;
communicate about projects, revisions, approvals, and support;
manage website accounts and chat functions;
maintain website security and prevent fraud or misuse;
analyses website performance and improve our services;
maintain accounting, tax, business, and legal records;
enforce agreements and manage disputes or legal claims;
comply with applicable legal obligations; and
send promotional communications where you have provided consent or where otherwise permitted by applicable law.

You may unsubscribe from promotional communications at any time.

5. Cookies and Analytics

Our website is built and hosted using Wix and may use essential cookies required for security, website operation, account features, forms, and other functionality.

Subject to your choices and applicable law, we may also use functional, analytics, or marketing cookies to understand website traffic, visitor behavior, campaign performance, and how visitors interact with our content.

Where required, non-essential cookies will be used only after obtaining the appropriate consent. You may manage your choices through the website’s cookie settings or your browser settings. Disabling certain cookies may affect how some parts of the website operate.

6. AI-Assisted and Creative Technology

Delookup may use selected AI-assisted, design, editing, automation, cloud-storage, and creative technology providers when delivering agreed services.

Where personal data or client materials are processed using these tools, we aim to:

limit processing to what is reasonably necessary for the project;
avoid submitting unnecessary sensitive or confidential information;
use available privacy and security settings;
restrict access to authorised persons and providers; and
obtain additional permission where required by law or the relevant project agreement.

AI and technology providers may process information under their own contractual terms and in locations outside Malaysia. Clients should not provide sensitive personal data for AI-assisted processing unless its use has been discussed and agreed in advance.

Delookup does not guarantee that every external AI provider applies identical privacy, retention, or data-use practices.

7. How We Share Personal Data

We may share limited personal data with service providers where reasonably necessary, including:

Wix and website hosting or security providers;
email, chat, communication, and file-transfer services;
cloud storage and collaboration providers;
payment processors, banks, and accounting services;
analytics and cookie-management providers;
AI-assisted, design, editing, and creative technology providers;
marketplaces such as Etsy;
professional advisers such as accountants, insurers, or legal advisers;
government authorities where required by law; or
a successor organization in connection with a legitimate business transfer.

We do not sell or rent personal data.

Service providers are expected to process personal data only for the relevant service and in accordance with applicable contractual and legal obligations.

8. International Data Transfers

Some of our service providers may store or process information outside Malaysia.

Where personal data is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted and that appropriate contractual, technical, or organizational safeguards are used, where required by applicable law.

The privacy and data-protection laws of another country may differ from those of Malaysia.

9. Data Retention

We retain personal data only for as long as reasonably necessary to:

provide the requested services;
complete and support a project or transaction;
maintain appropriate business, tax, and accounting records;
resolve complaints or disputes;
establish, exercise, or defend legal claims; and
comply with applicable legal obligations.

Retention periods may differ depending on the type of data and the purpose for which it was collected. When information is no longer reasonably required, we will delete, anonymize, or securely dispose of it, subject to legal requirements and reasonable backup cycles.

10. Data Security and Incidents

We use reasonable technical and organizational measures intended to protect personal data against unauthorized access, loss, alteration, misuse, or disclosure.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

If a personal data breach occurs, we will assess the incident and notify the relevant authority and affected individuals where required by applicable law.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

be informed about how your personal data is processed;
request access to your personal data;
request correction of inaccurate or incomplete information;
withdraw consent where processing is based on consent;
object to or restrict certain processing;
opt out of direct marketing;
request deletion of your data, subject to legal retention requirements;
request data portability where legally applicable; and
object to certain solely automated decisions where permitted by law

To submit a privacy request, email hello@delookup.net.

We may ask for reasonable information to verify your identity before processing a request. Withdrawal of consent will not affect processing already lawfully carried out and may not prevent processing required for contractual, accounting, security, or legal purposes.

12. Children’s Privacy

Our website and commercial services are not intentionally directed to children under 18.

We do not knowingly collect personal data directly from children without appropriate permission from a parent, guardian, school, organisation, or other authorised party. If we learn that such information has been collected improperly, we will take reasonable steps to remove it.

13. Third-Party Websites and Platforms

Our website may include links to third-party websites, marketplaces, payment services, or social media platforms.

Delookup does not control and is not responsible for the privacy, security, or content practices of those third parties. You should review their respective privacy policies before submitting personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal obligations, or data-handling practices change.

The revised version will be published on this page with a new “Last Updated” date. Where a change is significant, we may provide an additional notice where reasonably appropriate.

15. Contact Information

For privacy questions, requests, or complaints, please contact:

Delookup Creative Studio
Cyberjaya, Selangor 63000, Malaysia
Email: hello@delookup.net
Website: www.delookup.net

Privacy-related requests should be submitted by email so that a clear written record can be maintained.