Terms of Service and Client Engagement T

Last Updated: 19 July 2026

1. About These Terms

These Terms of Service and Client Engagement Terms (“Terms”) govern access to www.delookup.net, the purchase of digital products, and the engagement of creative or related services from Delookup Creative Studio (“Delookup,” “we,” “us,” or “our”).

These Terms apply to website visitors, prospective clients, existing clients, purchasers, and any person or organization engaging with Delookup.

By accepting a quotation or proposal, signing a project document, submitting an order, paying an invoice, purchasing a digital product, or otherwise instructing Delookup to begin work after receiving these Terms, you agree to be bound by them.

If you are acting for a company or organization, you confirm that you have authority to accept these Terms on its behalf.

2. Our Services

Delookup provides creative and digital services that may include:

conceptual advertising and campaign development;
visual storytelling and creative direction;
cultural and heritage-inspired branding;
social media content and posters;
short-form video and promotional content;
AI-assisted creative production;
digital design and brand assets;
creative consultation; and
digital products, templates, guides, or downloadable materials.

The exact deliverables, project scope, price, timeline, permitted usage, and number of revisions will be stated in the relevant quotation, proposal, invoice, service agreement, Statement of Work, order confirmation, or product description.

Delookup may decline work that is unlawful, misleading, discriminatory, harmful, technically unsuitable, inconsistent with our professional standards, or outside our capabilities.

3. Project Documents and Order of Priority

A specific project may be governed by one or more of the following:

a signed Service Agreement or Statement of Work;
an accepted proposal or quotation;
an invoice or order confirmation;
a written project brief;
these Terms;
our Pre-Payment Policy;
our Refund and Cancellation Policy; and
our Privacy Policy and Personal Data Protection Notice.

If there is a conflict, the more specific written project document will normally take priority over these general Terms, subject to applicable law.

Oral conversations, informal messages, or preliminary discussions do not change the agreed scope unless the change is confirmed in writing by Delookup.

4. Quotations, Prices, and Orders

A quotation or proposal is valid for the period stated in that document. If no validity period is stated, it will normally remain valid for 30 calendar days.

Prices will be stated in the applicable quotation, invoice, product page, or order confirmation. Any applicable taxes, transaction charges, delivery costs, licensing expenses, stock assets, advertising expenses, or other third-party costs will be disclosed where reasonably possible.

Additional third-party expenses will not normally be incurred without the client’s prior approval unless they were already included in the agreed scope.

An order or project is not confirmed until Delookup has:

accepted the request;
confirmed the scope and price;
received the required information; and
received any required pre-payment or booking payment in cleared funds.

Delookup may correct an obvious pricing, typographical, or technical error before accepting an order. If payment has already been taken for an order that cannot reasonably be fulfilled because of such an error, the amount paid for the affected order will be refunded.

5. Order Confirmation and Correction of Errors

For purchases or orders submitted electronically, clients and purchasers should review their information, selected product, scope, quantity, price, and contact details before confirming the order.

Where reasonably possible, Wix checkout or the applicable ordering system will allow errors to be corrected before submission.

If you discover an error after placing an order, contact hello@delookup.net as soon as possible. We will make reasonable efforts to correct the error, provided that work has not progressed materially and a digital product has not already been accessed or delivered.

Delookup will acknowledge accepted electronic orders or project instructions without undue delay through an order confirmation, invoice, email, or other accessible written communication.

6. Pre-Payment and Payment

The payment schedule for each project will be stated in the relevant quotation, proposal, invoice, or service agreement.

Delookup may require:

full payment before work begins;
a partial upfront payment;
a creative reservation or booking payment;
milestone payments; or
payment of the remaining balance before final delivery.

Where a payment is specifically described in writing as a non-refundable creative reservation or research fee, it compensates Delookup for reserving production time and beginning preliminary planning or research. Its treatment remains subject to applicable consumer law and the agreed cancellation terms.

Payment alone does not guarantee a delivery date. Project scheduling also depends on Delookup receiving the required brief, materials, approvals, access, and feedback.

Unless otherwise agreed in writing, final high-resolution deliverables, unwatermarked files, source files, ownership transfers, or licenses will not be released until all amounts due for the relevant project have been paid in full.

Late or missed payments may result in the project being paused, rescheduled, or terminated. Delookup will not be responsible for delays caused by overdue payments.

Our separate Pre-Payment Policy forms part of these Terms.

7. Client Responsibilities

The client is responsible for:

providing an accurate and complete project brief;
supplying required text, logos, images, files, access, and information;
identifying mandatory technical or platform requirements;
providing timely and consolidated feedback;
obtaining appropriate internal approvals;
reviewing spelling, names, dates, prices, factual statements, and legal claims;
confirming that supplied materials may lawfully be used;
responding within agreed timeframes; and
using the final deliverables lawfully and in accordance with the agreed licence.

Delookup may rely on information supplied by the client and is not required to independently verify every factual, legal, technical, cultural, medical, or commercial claim.

The client must notify Delookup if project materials are confidential, embargoed, sensitive, or subject to special handling requirements before those materials are provided.

8. Project Timelines and Client Delays

Any stated delivery date is an estimate unless expressly identified in writing as a guaranteed deadline.

Delivery dates depend on timely:

payment;
receipt of project materials;
access to required systems or accounts;
feedback;
approvals; and
responses from the client or relevant third parties.

If the client delays providing required information, materials, feedback, payment, or approvals, Delookup may reasonably extend the delivery date or reschedule the project according to current availability.

If a client remains unresponsive for more than 30 calendar days, Delookup may classify the project as inactive, archive it, or close it. Restarting an inactive project may require a new schedule, updated quotation, or reactivation payment.

9. Scope, Revisions, and Change Requests

The agreed scope and included revisions will be stated in the relevant project documents.

A revision means a reasonable adjustment to an existing concept or deliverable. It does not include:

developing a completely new creative direction;
replacing the original brief;
adding new deliverables;
changing the intended platform or format;
recreating work previously approved;
substantial changes after final approval; or
correcting information originally supplied incorrectly by the client.

Requests outside the agreed scope may require:

a revised quotation;
additional payment;
an additional pre-payment;
an amended schedule; or
a new project agreement.

Unused revisions have no monetary value and cannot be transferred to another project unless agreed in writing.

10. Review and Approval

The client is responsible for carefully reviewing all deliverables before approval or publication.

Approval may be provided by:

email;
a project management system;
an approval form;
a signed document;
a clear written message; or
payment of a final invoice where the relevant document states that payment confirms approval.

Once a deliverable is approved, further changes may be treated as new work and charged separately.

Delookup is not responsible for errors that the client approved or failed to identify during the review process, except to the extent that responsibility cannot legally be excluded.

11. Delivery and File Storage

Deliverables will be supplied in the formats agreed in the project documents.

Editable, layered, working, raw, prompt, production, or source files are not included unless specifically stated in writing.

Clients should download and securely store completed files promptly. Unless otherwise agreed, Delookup does not guarantee permanent storage or replacement of project files after final delivery.

Delookup may remove archived files after a reasonable period. File recovery, conversion, reconstruction, or re-delivery requested later may be unavailable or subject to an additional fee.

12. Intellectual Property

Client Materials

The client retains ownership of materials it provides to Delookup.

The client grants Delookup a limited permission to use, reproduce, edit, process, and share those materials with necessary service providers solely for performing the agreed services.

Delookup Materials

Delookup retains ownership of:

pre-existing materials;
creative methods and processes;
templates and production systems;
prompts and internal workflows;
research and working files;
rejected or unused concepts;
preliminary drafts;
tools, know-how, and techniques; and
materials not expressly transferred in writing.

Final Deliverables

The applicable proposal, quotation, license, or Service Agreement will state whether the client receives ownership or a license to use the approved final deliverables.

If the project documents do not expressly transfer ownership, then after full payment the client receives a non-exclusive, worldwide, continuing license to use the approved final deliverables for the client’s own business, brand, advertising, marketing, and communication purposes.

This default licence does not permit the client to:

resell the deliverable as a standalone asset;
sublicense it as a template or stock asset;
claim ownership of Delookup’s underlying methods or tools;
distribute editable or source files; or
use unapproved drafts or rejected concepts.

Any transfer of copyright or exclusive rights must be expressly stated in writing and may require full payment of an additional fee.

Third-Party Materials

Fonts, music, stock assets, software, platform elements, and other third-party materials remain subject to their respective licenses. Delookup cannot grant rights greater than those permitted by the relevant third-party owner.

13. Portfolio and Promotional Use

Unless confidentiality has been agreed in writing, Delookup may display publicly released final work in its:

website portfolio;
social media;
presentations;
award submissions;
case studies; and
promotional materials.

Delookup will not intentionally publish confidential or embargoed work before its authorised public release.

A client requiring complete confidentiality or an exclusion from portfolio use must request and agree to this in writing before the project begins. Additional restrictions may affect the quotation.

14. Client-Supplied Content and Third-Party Rights

The client confirms that it owns, controls, or has permission to use all materials supplied to Delookup, including:

photographs;
video and audio;
music;
logos;
trademarks;
written content;
personal data;
model or talent appearances;
cultural or archival materials;and
third-party intellectual property.

The client is responsible for obtaining necessary permissions, model releases, licenses, consents, and factual approvals.

Delookup may refuse or remove material that reasonably appears unlawful, infringing, deceptive, defamatory, discriminatory, culturally harmful, or unauthorized.

The client remains responsible for direct claims or losses resulting from its unauthorized, unlawful, or misleading supplied materials, to the extent permitted by applicable law.

15. AI-Assisted Creative Tools

Delookup may use AI-assisted tools as part of research, ideation, visual development, editing, production, automation, or creative execution.

AI-assisted output may:

contain inaccuracies or unexpected artefacts;
require human review and editing;
resemble existing concepts or common visual patterns;
be subject to changing platform terms;
have uncertain exclusivity or registrability; and
require further legal review before trademark registration or other high-risk use.

Delookup does not guarantee that AI-assisted output will be unique, registrable as a trademark, eligible for copyright protection in every jurisdiction, or free from all similarity to third-party material.

The client should inform Delookup before the project begins if AI-assisted tools are prohibited or subject to specific restrictions.

Sensitive personal data, trade secrets, or highly confidential materials should not be supplied for AI-assisted processing unless this has been expressly discussed and agreed.

Our Privacy Policy provides further information about personal data and technology providers.

16. No Guarantee of Commercial Results

Creative and advertising performance is affected by many factors beyond Delookup’s control, including:

product quality and pricing;
market demand;
media budget;
targeting;
platform algorithms;
competition;
timing;
website performance;
sales processes; and
client implementation.

Unless a specific measurable guarantee is expressly accepted in writing, Delookup does not guarantee:

sales;
revenue;
follower growth;
engagement;
click-through rates;
conversions;
search ranking;
virality;
media coverage; or
other commercial results.

Creative quality and agreed deliverables are not the same as guaranteed business performance.

17. Digital Products and Downloads

Digital products may be subject to additional product-specific license terms displayed on the relevant product page, checkout, download page, or third-party marketplace.

Unless otherwise stated, purchasing a digital product grants one purchaser a limited, non-exclusive, non-transferable licence for personal use or the purchaser’s own internal business use.

Purchasers may not:

resell or redistribute the original files;
share download access with third parties;
upload the files to stock, template, sharing, or piracy platforms;
claim the original design as their own;
use the product to create a directly competing downloadable product; or
remove copyright, license, or attribution information where applicable.

Payment is required before file access or delivery.

Because digital products can normally be copied after access, refunds may be restricted after download or access, except where required by law or where the file is materially defective ,and Delookup cannot provide a reasonable replacement.

Products purchased through Etsy or another third-party marketplace are also subject to that platform’s terms and procedures.

18. Cancellations and Refunds

Cancellations and refund requests are governed by:

the applicable project agreement;
the accepted proposal or quotation;
our Refund and Cancellation Policy;
our Pre-Payment Policy; and
applicable consumer law.

Where a project is cancelled after work has begun, Delookup may retain or charge reasonable amounts corresponding to work completed, time reserved, research performed, non-recoverable third-party expenses, and other commitments already incurred.

Nothing in these Terms removes any non-excludable legal right or remedy available to a consumer.

19. Confidentiality

Each party should use reasonable care to protect non-public confidential information received from the other party.

Confidential information may be used only for the relevant project and may be disclosed only:

to persons or providers who reasonably need access;
with appropriate confidentiality expectations;
with the other party’s permission; or
where disclosure is required by law.

Confidential information does not include information that:

is publicly available without breach;
was already lawfully known;
was independently developed; or
was lawfully received from another source.

Projects requiring stricter confidentiality should use a separate Non-Disclosure Agreement or confidentiality clause.

20. Third-Party Services and Platforms

Delookup may use third-party platforms for hosting, communication, storage, payment, analytics, design, AI assistance, file delivery, or marketplace sales.

Third-party platforms operate under their own terms, licenses, availability, and privacy practices.

Delookup is not responsible for any interruption, suspension, policy change, account restriction, or failure caused solely by an independent third-party platform, although we will make reasonable efforts to assist where appropriate.

21. Acceptable Website Use

You must not use the Delookup website to:

violate applicable law;
introduce malware or harmful code;
attempt unauthorized access;
interfere with website security;
scrape or harvest personal information;
impersonate another person;
submit unlawful, abusive, or infringing content;
misuse contact, account, or chat functions; or
copy or exploit website content beyond permitted use.

Delookup may restrict access where misuse or security risks are reasonably suspected.

22. Disclaimers and Statutory Rights

Delookup will provide services with reasonable care and skill and in accordance with the agreed project description.

Creative judgment is partly subjective. A difference in personal preference does not by itself mean that a service is defective where the work reasonably complies with the agreed brief.

Nothing in these Terms excludes, restricts, or overrides any right, guarantee, remedy, or liability that cannot lawfully be excluded under the Consumer Protection Act 1999 or other applicable law.

23. Limitation of Liability

To the maximum extent permitted by law, Delookup will not be liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the relevant agreement was made.

Delookup will not be responsible for losses caused by:

inaccurate or incomplete client instructions;
unauthorised client-supplied content;
client delay or non-response;
modifications made by the client or another party;
use outside the agreed purpose;
third-party platform failures;
failure to follow supplied technical instructions; or
commercial performance factors outside Delookup’s control.

To the extent legally permitted, Delookup’s total liability arising from a specific service or digital product will not exceed the amount actually paid to Delookup for the specific service or product giving rise to the claim.

This limitation does not apply to fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, breach of mandatory consumer guarantees, or any liability that cannot lawfully be limited.

24. Suspension and Termination

Delookup may pause, suspend, or terminate a project where:

payment is overdue;
the client repeatedly fails to provide required information;
the client materially changes the scope without agreement;
the requested work becomes unlawful or unsafe;
the client behaves abusively or threatens staff or collaborators;
continued work would infringe third-party rights; or
the client materially breaches these Terms or the project agreement.

Where reasonably possible, Delookup will provide written notice and an opportunity to resolve the issue.

Termination does not remove the obligation to pay for work already performed, approved expenses, or other amounts properly due.

25. Events Beyond Reasonable Control

Neither party will be responsible for delay caused by events reasonably beyond its control, including natural disasters, serious illness, power or internet failure, government action, war, civil disruption, cyber incidents, or widespread platform outages.

The affected party should notify the other as soon as reasonably possible. The schedule may be extended or the affected portion of the project may be cancelled if performance becomes impracticable for a prolonged period.

26. Complaints and Disputes

Questions or complaints should first be submitted in writing to hello@delookup.net with:

the client or purchaser’s name;
invoice or order details;
a description of the issue; and
the requested resolution.

The parties should first attempt in good faith to resolve the dispute through written discussion or reasonable negotiation.

Nothing in this section prevents a consumer from using any court, tribunal, regulator, or complaint process available under applicable law.

27. Governing Law

These Terms and agreements with Delookup are governed by the laws of Malaysia, without improperly removing any mandatory consumer protection that applies to the client.

Subject to any mandatory consumer rights or tribunal jurisdiction, disputes that cannot be resolved informally will be submitted to the courts of Malaysia.

28. Changes to These Terms

Delookup may update these Terms to reflect changes in services, technology, business practices, or legal requirements.

Updated Terms will be published with a revised “Last Updated” date. Changes will not ordinarily alter a previously accepted project scope or payment arrangement unless the parties agree in writing or the change is legally required.

29. General Provisions

If any provision is found invalid or unenforceable, the remaining provisions will continue to apply.

Failure to enforce a provision immediately does not waive the right to enforce it later.

The client may not transfer a project agreement or license without Delookup’s written consent, except where applicable law provides otherwise.

These Terms, together with the applicable project documents and incorporated policies, form the agreement relating to the relevant service or purchase.

30. Contact Information

Delookup Creative Studio
Cyberjaya, Selangor 63000, Malaysia
Website: www.delookup.net
Email: hello@delookup.net
Telephone / WhatsApp: +60 17-293 6125

For project, order, payment, or complaint matters, written communication by email is preferred so that a clear record can be maintained.